Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.
They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.
It's a wide-ranging conversation, covering everything from jailbreaking and unlocking to the forthcoming Microsoft Surface device.
You can listen to the programme on our website audio player, via iTunes, by using our RSS feed or by downloading the MP3 or OGG audio files directly. Alternatively, install the Android, iOS or webOS Stitcher Radio app and stream the podcast straight to your mobile phone.
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