Iain Graham visits Faisal Sheikh of London-based Fone Doctors in today's audio feature.

They talk about the recent Fone Doctors relocation to new offices near London Bridge and Faisal's plans for a franchise outlet at Liverpool Street station before moving on to discuss training, customer service, the rise of the tablet and the demise of customer service.

A recent Mobile News report into 'box breaking' returned the subject of prepay phones, commission payments and network subsidies to the headlines. Iain Graham talks to reporter Michael House and independent dealer Faisal Sheikh for two very different perspectives.

We're talking about plenty of new products and services in this week's podcast, including the iPhone 3GS, augmented reality browsers and stealth headsets. Meanwhile, Faisal Sheikh from Fone Doctors tells us that consumers are now looking at operating systems, not brand names, when they choose a new phone.