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NVIDIA to acquire UK-based chip maker Arm

NVIDIA to acquire UK-based chip maker Arm

Computer graphics pioneer NVIDIA is acquiring UK-based mobile chip specialist Arm in a deal that's valued at $40 billion (approximately £31 billion). It's buying Arm Ltd from SoftBank, which acquired the company four years ago.
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New 5G BlackBerry device expected next year

New 5G BlackBerry device expected next year

OnwardMobility to work with Foxconn subsidiary FIH Mobile

Mobile security business OnwardMobility has announced a deal to produce new Android-powered BlackBerry 5G smartphones in the first half of 2021. The devices will be manufactured by FIH Mobile, a subsidiary of Foxconn.
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Ofcom publishes customer satisfaction figures for UK mobile networks

Ofcom publishes customer satisfaction figures for UK mobile networks

Tesco Mobile rated top for mobile satisfaction in 2019

Ofcom, the UK's communications regulator, has published its annual customer satisfaction ratings for mobile networks.
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Fortnite video game dropped from Apple and Google app stores

Fortnite video game dropped from Apple and Google app stores

Epic Games, the business behind online video game Fortnite, says it's taking legal action against Apple and Google after both companies removed the game from their app stores.
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Huawei overtakes Samsung with worldwide smartphone shipments

Huawei overtakes Samsung with worldwide smartphone shipments

Figures from tech analysts Canalys show new leader for Q2 2020

Chinese manufacturer Huawei shipped more smartphones in the second quarter of this year than any other company, marking the first time it's ever overtaken Samsung.
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Opinion Articles

Friday, August 8, 2014

I'm trying to end the purple reign of my HTC One

Mark Bridge writes:

The two-year mobile phone contract has almost become a standard, despite EU efforts to make it a worst-case scenario. I went into the Brighton branch of Carphone Warehouse today and was told I couldn't upgrade to a 12-month contract. Last year I could; now they would only offer me a 24-month deal. At least Vodafone still offer year-long contracts if you contact them directly. It's just that I'd expected a better deal if I went back to CPW.

This wasn't without irony, given that my beloved HTC One mobile phone - bought from Carphone Warehouse in Brighton just over a year ago - has recently become faulty. That's why I was enquiring about an upgrade. Camera pictures in relatively dark conditions are now tinted purple, which - some have claimed - is a heat-related defect caused by the Zoe feature on the HTC One's Ultrapixel camera. All I know is that it's a fault.

So, in the absence of an easy upgrade, I ask about the purple camera problem. Friendly CPW sales advisor Reece tells me I need to contact HTC. That's the deal, as far as he's concerned. Never mind the Sale of Goods Act covering products for up to six years, never mind the two-year guarantee offered by European Directive 1999/44/EC, never mind that phones are CLEARLY EXPECTED TO LAST FOR AT LEAST TWO YEARS BECAUSE THAT'S NOW THE MINIMUM TERM OF A CARPHONE WAREHOUSE CONTRACT. Apparently none of that's relevant.

Anyway, I shall be writing to the retailer to remind them that the Sale of Goods Act requires products to be of satisfactory quality (which includes durability) and also requires products to be fit for purpose (which means I should expect the promised 'astounding low-light performance' of the HTC camera). And if your HTC One suffers the dreaded magenta/purple tint on its camera, I suggest you contact your retailer with a similar request.

Oh, and if you ARE a retailer, please make sure your staff are aware of the law. Not just your own returns policy.


You can read the second part of Mark's experience here.

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1 comments on article "I'm trying to end the purple reign of my HTC One"

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hamza

10/31/2015 11:14 PM

I have the same problem display my

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