Mark Bridge writes:
I like a challenge. I like learning. Ask me to do a spot of research and I’ll happily pore over books, trawl the internet and have lengthy conversations into the night.
So I was more than happy to help when Optomen Television, the company behind “Britain’s Secret Shoppers” on Channel 4, asked me for a few tips that would help viewers get a good deal on a mobile phone.
Cellebrite, which already offers mobile phone retailers a content transfer and fault diagnosis tool for smartphones, has announced what it’s describing as “the industry’s first and only Multi-Channel Diagnostics Solution”. It’s designed to improve customer service by offering consumers a variety of options if they believe their handset has developed a fault.
The handheld Cellebrite Touch diagnostic device was originally launched in 2011, enabling retail staff to automatically detect and correct issues by connecting the device to the customer’s phone.
Article rating: No rating
Iain Graham writes:
“I am late middle-aged (ok I’m 62), not an idiot!”
This is a phrase I seem to be using more and more frequently, either out loud to bright young things or silently to myself in utter frustration of modern ‘must have’ gadgets.
Article rating: No rating
Every mobile network customer can be offered an individually tailored deal
Mark Bridge writes:
Advertising is already personal. Browse online for certain products and services – perhaps a new camera, a car hire deal or a pair of jeans – and you’ll see the same items advertised when you visit other web sites.
Marketing technology company Pontis, based in the high-tech industrial zone of Ra'anana in central Israel, has a much more focussed perspective. It talks about a segment-of-one marketing approach… and it’s just started working with O2 in the UK.
Wants networks to let customers leave if prices increase during an initial contract term
Ofcom has announced a consultation about protecting consumers from price rises during fixed-term contracts for landline, broadband and mobile phone services.
It first revealed plans for the consultation in October last year.
Article rating: No rating