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Thursday, April 28, 2011

Everything Everywhere says plans are on track as it reveals Q1 2011 figures

Everything Everywhere, which runs the Orange and T-Mobile UK networks, has released outline results for the first quarter of 2011. It says mobile service revenue was up 1.6% year-on-year, although overall turnover was down 1.7%. (Both figures exclude the effects of regulation).

160,000 new contract customers were added in the quarter; contract customers now account for 45% of the total base, compared with 41% in Q1 2010. 84% of contract customers are now buying smartphones, up from 62% a year ago. Overall, churn is down from 1.5% in Q1 2010 to 1.3% in Q1 2011. Orange and T-Mobile now have 27.7 million customers between them.

Tom Alexander, Chief Executive Officer of Everything Everywhere, said “Since announcing our strategy just six months ago, we are progressing well and have significant momentum, specifically through our creation of the UK’s first supernetwork. We are also ahead of plan to deliver an NPV of £3.5 billion worth of synergies following our merger. We remain fully confident of achieving our commercial and financial ambitions. We are fully confident of achieving our stated ambition of 25%+ EBITDA margin for 2014, in spite of the ongoing challenging economic, regulatory and market conditions. For the remainder of the year we will continue to focus on improving the lifetime value of both our prepay and postpay customers through innovative propositions; as the industry and market dynamics evolve, our customer marketing will be increasingly characterised by retention and improving customer loyalty.”

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Opinion Articles

How mobile phone retailers must embrace technology to diagnose phone faults

Amir Lehr of Cellebrite writes:

Mobile phone faults pose a daily problem for mobile phone retailers. According to mobile diagnostics expert Cellebrite, 60 per cent of cases are software-related issues with the smartphone, and can be resolved within minutes.

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Last week at The Fonecast: 12th May 2014

Feelin’ groufie

Mark Bridge writes:

Last week a major retailer with a significant online presence announced plans to release its own-brand smartphone by the end of the year. No, not Amazon. This news came from Tesco.

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Smartphone innovation is slowing down, as Samsung struggles to differentiate

Lawrence Lundy of Frost & Sullivan writes:

While the Galaxy S5 is an evolutionary product, there is not enough in there to make people upgrade from the 4. It doesn't push the envelope in any real way; we are in a sort of stasis now when it comes to smartphone innovation.

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Welcome to the digitised city

M2M technology transforms parking in Pisa

Jürgen Hase of Deutsche Telekom writes:

The Smart City is on its way. All over the world more and more cities are connecting all areas of their infrastructure. Pisa in Tuscany, for example, aims to improve its traffic management with a machine-to-machine (M2M) solution and a Big Data service provided by Deutsche Telekom.

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Last week at The Fonecast: 31st March 2014

HTC goes One better

Mark Bridge writes:

“Hey, everybody, we’re releasing a new flagship smartphone that carries all the hopes of the company with it. If this sells well, we could be saved. If not, it could be disaster.”

“Great. What shall we call our new phone?”

“Oh, we’ll give it the same name as the previous model. That’ll be fine.”

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

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