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Thursday, June 27, 2013

New European rules explain what telecom operators should do if they lose consumer information

The European Commission is introducing new rules that define what fixed-line telecom operators, mobile telecom operators and Internet Service Providers should do if their customers’ personal data is lost, stolen or compromised in any way. These rules, described as ‘technical implementing measures’, are designed to ensure consumers are treated similarly across the EU and to make sure businesses can take a pan-European approach to any problems.

Although rules about data breaches have been place as part of the EU’s ‘Digital Agenda’ since 2011, this new Commission Regulation provides companies with extra clarity and gives customers extra assurances.

Neelie Kroes, Vice President of the European Commission, said “Consumers need to know when their personal data has been compromised, so that they can take remedial action if needed, and businesses need simplicity. These new practical measures provide that level playing field.”

The new regulations require companies that suffer a data breach to:

  • Inform the appropriate national authority of the incident within 24 hours using a standardised form. If full disclosure isn’t possible, an initial set of information must be provided followed by full disclosure within three days.
  • Outline what information is affected and what measures have been or will be applied by the company.
  • Assess whether or not to notify subscribers by ascertaining whether the breach is likely to adversely affect personal data or privacy. For example, companies with encrypted data would not need to notify customers if the data could not be read.

The rules are expected to come into force by the end of the summer. A separate reform of laws protecting personal data has also been proposed by the European Commission.

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Opinion Articles

Last week at The Fonecast: 24th March 2014

The new iPhone no-one was expecting

Mark Bridge writes:

New Apple products! New Android smart watches!

You’d be forgiven for not having noticed either of those news stories last week. Apple did indeed announce a new iPhone – but it was simply a new iPhone 5c with just 8MB of memory.

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LTE fuels the race for the fastest network

Noam Green of Flash Networks writes:

The introduction and deployment of LTE networks offers real promise for both subscribers and operators worldwide. It brings the potential for revolutionary improvements in quality of experience for mobile broadband, and even faster downloads and video streaming.

Author: The Fonecast
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Last week at The Fonecast: 10th March 2014

Bye-bye Barcelona, hello Hanover

Mark Bridge writes:

As one show closes, so another show opens.

It’s now more than a week since we bid a sad farewell to Mobile World Congress 2014 – I imagine hotel rooms for 2nd to 5th March 2015 are already being booked – but there’s now CeBIT in Germany to look forward to. Prime Minister David Cameron kicked things off last night with a speech that talked about UK-German partnerships, more funding for research around the ‘Internet of Things’ and the development of 5G technology.

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WiFi technology, problems and solutions

explained by Professor Andrew Nix from the University of Bristol

In this presentation, which was originally given as part of the ‘Multimedia Content Delivery onto Mobile Platforms’ session at Mobile World Congress 2014, Professor Andrew Nix from the University of Bristol explains many of the often-forgotten truths about WiFi service.

If you’re an IT manager, working in a mobile phone shop, looking at tech product design or simply want to get the most from your mobile phone, Professor Nix has plenty of practical advice in this 20-minute video clip.

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Key themes from Mobile World Congress 2014

by Andrew Skinner, Relationship Director of the Technology, Media & Telecoms team at Barclays

The GSMA reported that 85,000 visitors attended Mobile World Congress this year, breaking all previous records for the show.

Andrew Skinner, Relationship Director of the Technology, Media & Telecoms team at Barclays, reflects on his time in Barcelona and some of the key themes to come out of this year’s show.

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We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

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