News Articles

Wednesday, January 22, 2014

UK consumers now protected against mid-contract landline, broadband and mobile price rises

New Ofcom guidance comes into force today, enabling consumers and small businesses to leave their landline, broadband or mobile contracts without penalty if their service provider increases the monthly subscription price unexpectedly.

The guidance, which applies to all new contracts, also notes that customers should be given at least a month’s notice of any monthly changes.

Ofcom published its guidance in October 2013 after a review into contract terms, which found many consumers were unaware that prices could rise in fixed-term contracts. It’s now created a consumer guide to help customers before they choose a new landline, broadband or mobile phone contract.

Claudio Pollack, Ofcom’s Consumer Group Director, said “We have reached an important milestone in our work to ensure consumers and small businesses have better protection against unexpected price increases. Additionally, our new guide highlights important factors customers might want to consider before entering into a new contract to help them understand exactly what they are signing up to.”

[Ofcom guidance; Ofcom contract guide]

For the latest mobile industry news every week, download our free podcast. You’ll find it on our website, by subscribing free via iTunes, by using our RSS feed or on the Stitcher.com mobile app.
Print
Author: The Fonecast
1 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 5179

Tags: uk legal ofcom tariff

1 comments on article "UK consumers now protected against mid-contract landline, broadband and mobile price rises"

2
0
Avatar image

Mark

1/25/2014 12:56 PM

Don't make the mistake of thinking "no unexpected price increases" means "no price increases": http://thefonecast.com/Opinion/TabId/87/ArtMID/545/ArticleID/7441/Ofcom-changes-the-rules-for-mobile-phone-contracts-and-so-does-O2.aspx

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«March 2024»
MonTueWedThuFriSatSun
26272829123
45678910
11121314151617
18192021222324
25262728293031
1234567

Archive

Terms Of Use | Privacy Statement