News Articles

Tuesday, March 17, 2009

New Ofcom rules to tighten up mobile sales

Regulator Ofcom has announced new rules that are designed to protect consumers from being mis-sold landline and mobile phone services. The new proposals cover slamming (switching a customer to another fixed-line telephone provider without their permission), mobile cashback and other general aspects of sales. Ofcom says it currently receives around 200 complaints a month about mobile phone mis-selling, although cashback complaints have fallen from 400 per month in early 2008 to 28 last December. The new rules come into effect from September; providers that breach the rules could be fined up to 10% of relevant turnover. [Press release; PDF mobile mis-selling statement]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: NewsNumber of views: 830

Tags:

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«March 2024»
MonTueWedThuFriSatSun
26272829123
45678910
11121314151617
18192021222324
25262728293031
1234567

Archive

Terms Of Use | Privacy Statement