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Wednesday, May 20, 2009

Ofcom cuts time for telecom complaint handling

UK telecom regulator Ofcom has cut the amount of waiting time before consumers can ask the Office of the Telecommunications Ombudsman (Otelo) or the Communications and Internet Services Adjudication Scheme (CISAS) to deal with any unresolved complaints.

At the moment it’s necessary to give your telecom provider up to 12 weeks to resolve any complaint before you refer it to one of these ‘Alternative Dispute Resolution’ schemes. This wait is being cut to 8 weeks from 1st September 2009. [Ofcom summary; full pdf statement]

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Author: The Fonecast
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