News Articles

Wednesday, May 20, 2009

Ofcom cuts time for telecom complaint handling

UK telecom regulator Ofcom has cut the amount of waiting time before consumers can ask the Office of the Telecommunications Ombudsman (Otelo) or the Communications and Internet Services Adjudication Scheme (CISAS) to deal with any unresolved complaints.

At the moment it’s necessary to give your telecom provider up to 12 weeks to resolve any complaint before you refer it to one of these ‘Alternative Dispute Resolution’ schemes. This wait is being cut to 8 weeks from 1st September 2009. [Ofcom summary; full pdf statement]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: NewsNumber of views: 364

Tags:

Leave a comment

Name:
Email:
Comment:
CAPTCHA image
Enter the code shown above in the box below.
Add comment

Name:
Email:
Subject:
Message:
x

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«June 2017»
MonTueWedThuFriSatSun
2930311234
567891011
12131415161718
19202122232425
262728293012
3456789

Archive

Terms Of Use | Privacy Statement