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Saturday, July 18, 2009

Just 11.5% of UK mobile broadband customers are satisfied

Last month we reported that broadband benchmarking company Epitiro had found UK mobile broadband speeds were dramatically less than advertised. Now broadband comparison company Broadband Genie says just 11.5% of mobile broadband users are satisfied with the speed of their mobile broadband. Of the remaining customers, around a quarter were undecided and almost two-thirds said their 3G broadband wasn't fast enough.

Of course, it could be argued that a survey on a comparison website is most likely to be completed by dissatisfied consumers – but, even if this is the case, it highlights an issue with the image of mobile broadband service. [News release]

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