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Friday, July 24, 2009

O2 UK admits roaming problem

O2 has said there’s a problem that’s affecting customers trying to use their mobiles in certain countries abroad, although it’s not provided details of the countries or networks involved. It says it’s identified the cause of the problem and hopes to restore service as soon as possible. [News release]

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2 comments on article "O2 UK admits roaming problem"

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Mark

7/25/2009 9:02 AM

Friday 7.49pm: a further update and apology from O2 says "There continue to be network issues affecting some customers roaming internationally and a small proportion of UK-based customers. The issue relates to how call traffic is being routed and we are working as quickly as we can with our network technology suppliers to re-route traffic and restore services."


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Mark

7/25/2009 8:40 PM

Saturday 12.42pm and it looks as though O2 is now on top of the problem: "Our engineers have been working through the night to apply the fix to the issue affecting customers roaming in certain countries. The issue related to the routing of international call traffic into our UK-based systems. Roaming services have now been restored to the vast majority of customers travelling abroad. We apologise again for the inconvenience this has caused to our customers."
dnc.o2.co.uk/home/2009/07/international-roaming-update-2.html

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