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Wednesday, September 16, 2009

Ofcom General Condition 23 comes into effect today

Ofcom General Condition 23 (GC23) comes into effect today, 16th September 2009. It follows Ofcom's statement "Protecting consumers from mis-selling of mobile telecommunications services", which was published on 17th March. From today, GC23 makes the UK’s mobile service providers legally responsible for ensuring their products and services are not mis-sold. More specifically, the new rules prohibit mobile networks and dealers from "engaging in dishonest, misleading or deceptive conduct". Networks could be fined up to 10% of their turnover for any breaches.

Earlier this month we spoke to Chris Caudle of the IMPDA; you can hear his thoughts about GC23 in programme number 152 of The Fonecast.

[Ofcom documents: summary; pdf statement; news release; consumer advice]

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Author: The Fonecast
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