News Articles

Monday, January 11, 2010

Google’s support for Nexus One sales is causing frustration

The initial enthusiasm for the Google Nexus One 'superphone' is turning to frustration for many purchasers. Since last week's launch, thousands of queries have appeared on Google's help forums. Although questions about the customer's chosen mobile network and tariff are dealt with by their mobile operator – T-Mobile in the USA if customers are choosing the subsidised Nexus One device – any queries about the phone itself or about the purchase and shipping process are handled by Google.

It appears that Google is dealing with most complaints via email or online, not in real-time by telephone. The company also confirms that order processing is slower than some customers anticipated; initial processing currently takes up to three days in addition to the shipping time. [Additional sources: PCWorld.com; Betanews.com]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: NewsNumber of views: 305

Tags:

Please login or register to post comments.

Name:
Email:
Subject:
Message:
x

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«March 2017»
MonTueWedThuFriSatSun
272812345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive

Terms Of Use | Privacy Statement