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Wednesday, March 10, 2010

Smartphone users are becoming smarter people

This week's edition of The Fonecast includes an interview with Jack Wraith, chief executive for the Telecommunications UK Fraud Forum and chairman of the Mobile Industry Crime Action Forum.

In a wide-ranging interview, Jack talked about mobile phone security, mobile payments and blocking stolen handsets. He also discussed how consumers have been taking greater care of smartphones in recent years.

"Contactless payments come – and will come – in various forms. I think the most obvious one is ‘touch and go’; the Oyster Card type application using the mobile device for moving around on public transport. It was trialled with O2 and one of the encouraging things we found as a result of that trial was the increased maturity of the consumer in protecting their devices. Quite simply, we put it down to the consumer realising their mobile device wasn’t only for sending a message or talking to someone; it was the means of getting home at the end of the night. And therefore, certainly during the trial, we had no incidents of people losing mobile phones as we would do on a normal day-to-day basis."

"One hopes that when contactless payments start to take off, early adopters will have the same attitude and that will percolate down as the scheme widens. In some ways it's been very similar to the iPhone. We were concerned initially that people would become targets because of the iPhone. It hasn’t proved to be the case. Now, it’s very difficult to say ‘this is the reason why’, this isn’t an exact science we’re dealing with, but there’s no doubt that people are starting to use higher-end mobile devices in a much more mature way."

You can listen to the full interview here.

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Author: The Fonecast
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