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Saturday, September 4, 2010

The Carphone Warehouse introduces ’coverage guarantee’ for new mobile phones

The Carphone Warehouse has introduced a 14-day return period for customers who buy a mobile phone or broadband dongle. If the product doesn't work on the chosen network, the company will either find a network with better coverage or will issue a refund.

Carphone Warehouse UK managing director Matt Stringer explained that the new 'Coverage Guarantee' would encourage customers to move from their existing network. He said "Some customers have reported that they can be put off switching network operator because they are worried about bad reception in their home or office. With the Coverage Guarantee we’re leading the way in giving consumers the confidence to choose the network deal best for them, secure in the knowledge they can change if necessary."

[Sources: Mobile News; The Carphone Warehouse]

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