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Friday, June 24, 2011

Research suggests Android devices are least reliable smartphones

WDS, which handles technical support for a number of mobile operators worldwide, is warning that varying hardware quality levels can cause problems for networks offering low-cost Android devices. The open-source operating system offers more freedom than Windows Phone 7, which sets minimum hardware requirements, or Apple and RIM’s in-house products.

WDS spent a year collecting details of more than 600,000 technical support calls across Europe, North America, South Africa and Australia. Overall, 14% of technical support calls for Android devices related to hardware faults, compared with 3.7% for BlackBerry, 8% for iPhone and 9% for Windows Phone 7 devices.

It points out that hardware failures can’t usually be resolved by Customer Service Representatives, leading to additional costs for returns and repairs.

[WDS blog]

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