News Articles

Friday, June 24, 2011

Research suggests Android devices are least reliable smartphones

WDS, which handles technical support for a number of mobile operators worldwide, is warning that varying hardware quality levels can cause problems for networks offering low-cost Android devices. The open-source operating system offers more freedom than Windows Phone 7, which sets minimum hardware requirements, or Apple and RIM’s in-house products.

WDS spent a year collecting details of more than 600,000 technical support calls across Europe, North America, South Africa and Australia. Overall, 14% of technical support calls for Android devices related to hardware faults, compared with 3.7% for BlackBerry, 8% for iPhone and 9% for Windows Phone 7 devices.

It points out that hardware failures can’t usually be resolved by Customer Service Representatives, leading to additional costs for returns and repairs.

[WDS blog]

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Leave a comment

Name:
Email:
Comment:
CAPTCHA image
Enter the code shown above in the box below.
Add comment

Name:
Email:
Subject:
Message:
x

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«February 2017»
MonTueWedThuFriSatSun
303112345
6789101112
13141516171819
20212223242526
272812345
6789101112

Archive

Terms Of Use | Privacy Statement