Things haven’t been running smoothly for the Jawbone UP mobile health product. The UP wristband was announced in July and then went on sale in the USA last month. It works in conjunction with an iPhone application to help track the wearer’s activity, sleep and eating habits.
However, the company has admitted that some users have suffered problem with the power supply and syncing in their UP band. As a result, it’s introduced a ‘No Questions Asked Guarantee’ that’s offering customers a full refund in December even if they decide to keep the band. Production and sales have been halted until the issues have been sorted out.
[Jawbone CEO letter; FAQ]