News Articles

Friday, October 19, 2012

Ofcom responds to concerns over mid-contract mobile price rises

Ofcom has announced plans for a consultation on how to protect UK consumers from price rises that happen within fixed-term contracts for landline, broadband and mobile phone services. Current rules insist that communications providers give their customers at least one month’s notice of any significantly detrimental change to their contractual terms.

However, a number of customers and consumer organisations have complained about the potential for price rises in minimum-term contracts. It’s been suggested that service operators shouldn’t be able to increase charges during the initial fixed term without offering customers the ability to cancel without penalty.

The Ofcom consultation is expected to be published later this year. It’ll consider whether price variations in fixed-term contracts are appropriate and will also look at the information provided to consumers at the point of sale.

Claudio Pollack, Ofcom’s Consumer Group Director, said “Ofcom understands the frustration that consumers feel when faced with price rises in what they assume to be a fixed contract with a fixed price. Having considered the large number of consumer complaints, we will soon consult on ways to address consumer concerns and ensure they are being treated fairly in this area.”

Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: Networks and operators, NewsNumber of views: 1259

Tags: uklegalofcomtariff

Leave a comment

Name:
Email:
Comment:
CAPTCHA image
Enter the code shown above in the box below.
Add comment

Name:
Email:
Subject:
Message:
x

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«September 2016»
MonTueWedThuFriSatSun
2930311234
567891011
12131415161718
19202122232425
262728293012
3456789

Archive

Terms Of Use | Privacy Statement