Telecoms regulator Ofcom has become the first UK regulatory body to publish consumer advice in the ‘Easy Read’ format, which is designed to be more accessible to people with learning difficulties.
The ‘How to use your mobile phone’ guide meets current European and UK Government standards for making written information easily understandable. It includes details about mobile phone handsets, different types of contract agreement, free services for disabled customers and how to complain.
Claudio Pollack, Ofcom’s Consumer Group Director, said “Our new Easy Read guide will help ensure that people with learning disabilities are able to better understand how to get the most out of their mobile phone, the associated costs and what they can do if things go wrong. Ofcom takes its duty to have regard to the needs of disabled people very seriously. We expect this guide to be the first in a series to ensure Ofcom’s consumer advice and information about communications services is accessible for all.”
Ofcom has printed 5,000 guides and is sending copies to every social services director in the UK.
[Ofcom guide (pdf)]