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Sunday, March 30, 2014

Ofcom reveals the UK mobile networks with the most complaints

UK communications regulator Ofcom has published information about the volume of complaints it received between October and December 2013.

It’s the organisation’s twelfth quarterly report and reveals that the number of complaints had fallen quarter-on-quarter across landline telephone, broadband, ‘pay monthly’ mobile and pay TV services.

During the final quarter of 2013, Ofcom received the most complaints about ‘pay monthly’ mobile phone services from Orange customers (0.12 complaints per thousand customers). Many of these were driven by billing and complaints handling issues.

EE stablemate T-Mobile was in second place with 0.11 complaints per 1,000 customers. Virgin Mobile was in third place.

In the previous quarter, T-Mobile had generated the highest volume of ‘pay monthly’ mobile complaints, followed by Orange and Virgin Mobile.

At the other end of the scale, O2 remained as the network provider generating the fewest complaints (0.029 per 1,000 customers). Next was Three, with complaints (0.033 per 1,000 customers) at their lowest level since Ofcom began publishing complaint data.

‘Pay as you go’ complaints weren’t revealed due to their relatively low levels (less than 30 per month about any mobile network provider).

[Ofcom Telecoms and Pay TV Complaints Q4 2013]

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Author: The Fonecast
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