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O2 and Apple are the most-recommended UK mobile brands in new survey

Customer experience company Satmetrix has released its 2010 European Net Promoter Industry Benchmarks for the banking, car insurance, ISP, mobile phone carrier, mobile phone handset, computer hardware and television/DVD industries across the UK, France and Germany.

In the UK, O2 was the leading mobile phone network with a 'Net Promoter Score' that was 21 percentage points above average.

The Apple iPhone won best customer experience on a mobile phone handset with a score that was 80 points ahead of last place and 49 points ahead of the industry average.

Author: The Fonecast
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