Everything Everywhere is investing £50 million to transform customer service for its 27 million T-Mobile and Orange UK users. It’s going to redesign its service operations around handset operating systems and the devices that use them. Overall, £50 million will be invested in contact centres, high-street stores and customer-facing staff this year.

The company says this new approach is designed to meet customers’ changing needs, enabling Orange and T-Mobile staff to offer advice about devices, technology and account information without having to transfer customers between departments.

The import delays for HTC phones entering the USA are now over.

The new HTC One X and HTC EVO 4G LTE had both been held at customs following an ITC exclusion order.

Research In Motion has published a business update from CEO Thorsten Heins.

It warns that its quarterly results, due on 28th June, are likely to shown an operating loss due to the company’s ongoing transformation and the competitive business environment.

This week's mobile industry news podcast from The Fonecast takes a gloomy look at HP's job losses, the end of the Cisco Cius tablet and the growth in Android malware - before cheering up with encouraging news from Orange, Yahoo! and Sidecar.

You can listen to the programme on our website audio player, via iTunes, by using our RSS feed or by downloading the MP3.

Last year’s annual total of 5.9 trillion SMS messages worldwide will reach 9.4 trillion messages by 2016, according to Informa Telecoms & Media. However, other messaging use will also increase, which means the SMS share of global mobile messaging traffic will fall from 64.1% last year to 42.1% in 2016.

Meanwhile instant messaging traffic across mobile networks will increase from 1.6 trillion messages in 2011 to 7.7 trillion messages in 2016, giving it a 34.6% share of traffic.