WiFi platform provider Devicescape says Virgin Media has signed a contract for the supply of its WiFi service platform, which will make it easier for customers to connect to WiFi hotspots outside the house.
Devicescape currently manages a ‘curated virtual network’ of 20 million hotspots worldwide. It expects to have 1.1 million of these hotspot locations in the UK by 2017.
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Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.
The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).
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Quarterly report reveals telecoms and pay TV complaints
Ofcom has published its latest quarterly report, which shows details of the amount of complaints it’s received about major telecoms and pay TV providers.
This new report covers the period from July to September 2013.
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The UK government says it’s worked with telecoms companies to reduce the risk of consumers receiving unexpectedly high bills if their phone is stolen.
Culture Secretary Maria Miller has announced a new agreement with EE, Three, Virgin Media and Vodafone to cap bills on a mobile phone that has been reported lost or stolen.
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Virgin Media has agreed that EE will continue to provide the network for its Virgin Mobile MVNO.
It’s an extension of the virtual network agreement that dates back to Virgin Mobile’s launch with T-Mobile in 1999.
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