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EE's priority customer service call charges hit the headlines

EE's priority customer service call charges hit the headlines

A ‘priority answer service’ option for EE customers has proved unpopular with some customers, according to press reports.

Earlier this month the network introduced a new 50p priority option for calls to customer services.

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Samsung reveals the Galaxy Alpha as a new flagship smartphone

Samsung reveals the Galaxy Alpha as a new flagship smartphone

Samsung Electronics has announced a new Android-powered premium smartphone called the Galaxy Alpha.

The Galaxy Alpha is surrounded by a metal frame and is less than 7mm deep.

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Samsung acquires home automation specialist SmartThings

Samsung acquires home automation specialist SmartThings

Samsung has acquired home automation specialist SmartThings for what’s thought to be around $200 million.

SmartThings will now operate as a separate business within Samsung’s Open Innovation Center group.

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UK mobile phone call quality research by Ofcom puts EE in first place

UK mobile phone call quality research by Ofcom puts EE in first place

Ofcom has published research on mobile phone call quality from the ‘big four’ UK network operators.

It’s used data from mobile analytics specialist RootMetrics to better understand consumers’ experience of making phone calls on the EE, O2, Three and Vodafone networks.

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Microsoft reveals new budget Nokia mobile phone

Microsoft reveals new budget Nokia mobile phone

Microsoft’s Devices Group has revealed a new low-cost feature phone.

The Nokia 130 has a SIM-free price of €19 before tax (£15+VAT; £18 incl. VAT) and is expected to start shipping this autumn. Availability is expected in China, Egypt, India, Indonesia, Kenya, Nigeria, Pakistan, the Philippines and Vietnam.

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