Ofcom has published its first research into the consumer experience of UK mobile broadband services since the 4G auction last year. The regulator’s own engineers conducted around 210,000 tests of 3G and 4G services on smartphones in Birmingham, Edinburgh, Glasgow, London and Manchester between March and June 2014.
Download speed, upload speed, web page loading times and latency were all measured.
Three Wholesale, the business-to-business arm of Three UK, has partnered with ‘Over The Top’ service Nextplus to provide mobile numbers without a physical SIM card.
It’s the first time Three Wholesale has powered an OTT service provider.
Mark Bridge writes:
A suggestion that UK mobile phone networks might be forced to improve black-spot coverage by allowing interconnection with their rivals is back in the news. It made the headlines in June and has returned again this week, which is why I could be heard offering my opinion on BBC local radio yesterday morning.
Podcast - 15th October 2014
This week's podcast begins with news about the new 'quad play' television service offered in the UK by EE.
We also talk about HTC's new camera, an ethical smartphone, a complaint from Ofcom, mobile payments, machine-to-machine connections and yet another online security breach.
Ofcom has fined Three UK £250,000 for failing to comply with its rules on handling customer complaints.
The communications regulator found Three had closed some complaints without ensuring they were fully resolved and had failed to log other customer calls as complaints. As a result, Three hadn’t made these customers aware of their right to independent dispute resolution.