Ofcom has published the results of a survey that looked at satisfaction with the customer service provided by landline, broadband, mobile and pay TV providers.
The most notable year-on-year improvements were seen in the mobile and pay TV markets: customer satisfaction rose from 67% in 2012 to 75% in 2013 for mobile operators (mainly driven by higher satisfaction from Vodafone customers).
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Quarterly report reveals telecoms and pay TV complaints
Ofcom has published its latest quarterly report, which shows details of the amount of complaints it’s received about major telecoms and pay TV providers.
This new report covers the period from July to September 2013.
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Interview with Chief Marketing Officer James Atkins
Mark Bridge writes:
Earlier this month, London-based smartphone company Kazam announced seven new Android handsets. That's pretty impressive... and is an even more noteworthy feat when you consider the company didn't even exist at the beginning of the year.
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London-based smartphone manufacturer Kazam, which launched in June this year, has announced its first devices.
There are five smartphones in the Kazam Trooper range and two Kazam Thunder handsets that are expected to be made available across Europe, although specific country availability hasn’t been confirmed yet.
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David Heled writes:
The dependency on mobile phones is at an all-time high. Used for everything from the weekly grocery shop to monitoring heart rate, it’s no underestimation to say that we would be lost without our mobile phones. So when it takes days for your phone to be repaired, it has a considerable impact on your normal daily life.
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