Telecoms regulator Ofcom is asking consumers who've received an unexpectedly high mobile, landline or broadband bill to fill in a questionnaire.
It's gathering the information to help it understand more about the issue of 'bill shock'.
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In this week's edition of The Fonecast we're talking about privacy on iPhones, Nokia's smartphone plans, phoning via Facebook, legal battles and complaints to Ofcom.
We also prepare for our forthcoming 250th podcast by turning the clock back to 2007, when we discussed the 'cashback crisis' that had hit a number of mobile retailers.
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This week's news stories include claims of spying iPhones, Nokia's plans, Facebook chat, Sony's tablets, Ofcom complaints, legal action and Charlie Sheen. We also look back at the 'cashback crisis' of 2007.
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Ofcom has published details of the consumer telecoms complaints it's received between October 2010 and February 2011.
The regulator receives an average of 450 complaints per day about fixed-line, broadband and mobile telecoms providers. Issues include mis-selling, billing errors, lack of service and customer service problems.
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It's been a week of acquisition announcements, with T-Mobile USA, Phones 4U and Snaptu all apparently changing hands. The team also talks about Ofcom's 4G auction plans, Android legal action, the Mobile News Awards... and much more.
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