Expecting the unexpected
Mark Bridge writes:
Great news for mobile phone users. Ofcom’s new rules preventing unexpected mid-contract price rises came into force last week, which means UK consumers can no longer be surprised by their subscription charge increasing while they’re still locked into a minimum-term deal.
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Mark Bridge writes:
This week, new Ofcom rules came into force. They’re designed to avoid unexpected price rises during the minimum term of a mobile phone contract. Yes, just because you signed a fixed-term contract doesn’t mean the charges can’t increase. Networks said they needed this option in case of inflation or regulatory changes. Customers felt trapped.
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New Ofcom guidance comes into force today, enabling consumers and small businesses to leave their landline, broadband or mobile contracts without penalty if their service provider increases the monthly subscription price unexpectedly.
The guidance, which applies to all new contracts, also notes that customers should be given at least a month’s notice of any monthly changes.
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A Happy Tranquil Christmas for HTC?
Mark Bridge writes:
HTC experienced a bit of Christmas cheer last week when the threat of a sales injunction against the HTC One mini smartphone and a number of other devices was lifted. Nokia had previously won a patent-related court case against HTC but it seems that a sales ban was deemed too harsh a penalty.
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New Ofcom research shows that UK consumers are benefiting from lower-priced communications services than people in France, Germany, Italy, Spain and the USA.
These findings form part of Ofcom’s ninth International Communications Market Report.
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