Mark Bridge writes:

You could probably describe Burnside Telecom as the world's largest mobile phone manufacturer. No, not production volumes - but the physical size of its products.

This UK-based designer and manufacturer produces a variety of mobile devices, from office-style 'desktop mobile phones' to the type of rugged outdoor telephone used at railway crossings.

Colin Aitken, MD of UK-based Burnside Telecom, talks about his company's desktop-style mobile phones and fixed cellular terminals. We also discuss Burnside's relationship with network operators - and its plans for the future.

Ofcom has published new research that looks at customer service satisfaction with the UK's largest landline, broadband, mobile and pay TV providers.

Thousands of consumers were interviewed in February as part of Ofcom's research and were asked to rate their customer service experience if they'd recently contacted their provider.

Research from Burnside Telecom has found that just over half of UK consumers (52%) would happily ditch their landline and go completely mobile, with 47% unwilling to give up their fixed-line phones.

The majority of people who wanted to keep their landlines were aged 65 and above; 73% of people wanting to keep fixed-line phones were in this age group.

Everything Everywhere and BT Wholesale are working together to test 4G Long Term Evolution mobile broadband as an alternative to fixed-line broadband in rural areas.

A field trial will start from September, involving up to 100 mobile and 100 fixed-line customers living around the St Newlyn East area of Newquay. This is expected to be the UK’s first customer trial of 4G LTE high-speed broadband.