Opinion Articles

When customer service stops working: a complaint about Vodafone

Iain Graham writes:

Vodafone’s admission last week that ‘some customers’ may have been experiencing issues with mobile services came three weeks late for me. I’ve been having my own ongoing battle with the network since the beginning of the month.

Author: The Fonecast
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Last week at The Fonecast: 17th February 2014

Love is in the air

Mark Bridge writes:

Mobile World Congress is just a week away, with lovers of mobile technology preparing to be wooed by manufacturers, networks and developers. But if MWC is like St Valentine’s Day, then LG has been behaving rather like the world’s worst boyfriend.

Author: The Fonecast
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Last week at The Fonecast: 10th February 2014

New deals and old problems

Mark Bridge writes:

Mobile phones have been hitting the mainstream news over the past few days. There was Channel 4’s report about data on second-hand phones not being properly deleted before the handsets were re-sold, there was the latest round of the Smart UK Project and there was Tim Muffett’s story about the mobile-enabled high street on BBC Breakfast this morning.

Author: The Fonecast
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Last week at The Fonecast: 3rd February 2014

Patently obvious

Mark Bridge writes:

Patents were a very popular topic of conversation last week. Google sold its Motorola Mobility smartphone business to Lenovo but hung on to most of the patents. Does this mean the patents were the most valuable part of the business? Well, when you look at the difference between the original purchase price and the sale price, it seems a reasonable conclusion.

Author: The Fonecast
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A grumpy not-so-old man looks at his mobile phone bill

Mark Bridge writes:

Sometimes I worry that I’m turning into a grumpy old man. That I’ll follow the path of Rick Wakeman and become better known for my views on body piercing than for playing ‘The Six Wives of Henry VIII’ on eleven keyboards simultaneously.

Author: The Fonecast
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