Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

[EasyDNNnews:IfNotExists:Image]
News

EE is moving all customer calls back to the UK and Ireland

[EasyDNNnews:EndIf:Image]
Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating

Mobile network EE says it’s going to move its telephone-based customer service operation back to the UK and Ireland by the end of this year.

600 new roles are being created.

In addition, the network has confirmed its commitment to improving 4G coverage, aiming to reach 95% UK geographical coverage by 2020. Current EE coverage is 60% of the UK landmass.

Marc Allera, EE’s CEO, said “We’re bringing 100% of our EE customer service calls back to the UK and Ireland. We’ve already seen a major boost in customer satisfaction by creating 1,400 new service jobs here since 2014. Now we’re creating 600 additional jobs to handle all EE customer service calls in the UK and Ireland by the end of this year, providing the best possible experience for our customers.”

Image

More than a hundred jobs will be created in Merthyr, North Tyneside, Plymouth and Ireland by the end of June 2016. These customer service staff will handle all EE 'Pay Monthly' customer calls. The locations of the remaining 500 roles, providing service for all other EE customers, will be announced later this year.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

Whatever happened to all my tech?

ExclusiveWhatever happened to all my tech?

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

ExclusivePredictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Kapture review: the audio-recording wristband

ExclusiveKapture review: the audio-recording wristband

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

RSS
123456789Last

Recent Podcasts

ExclusiveMobile World Congress, manufacturers, mergers and much more

This week's programme begins with some of the biggest news stories that came out of Mobile World Congress.

Iain, James and Mark then move on to the other headlines from the past few days, including Boeing's secret agent smartphone, Apple's plans for mobile in-car entertainment, a new structure for Telefonica and new technology for mobile payments.

ExclusiveVoice-enabled mCommerce with Tony Ballardie of Capito Systems

London-based Capito Systems won a place on this year's Smart UK Project shortlist, guaranteeing them entry to Mobile World Congress 2014. And when they arrived, they won the international Barca Starta competition as well.

In this podcast we talk to CEO Tony Ballardie about the company’s 'natural language' voice control, which can be integrated into almost any mCommerce application... from gambling to ticket purchases.

ExclusiveDr Kevin Curran talks about the future of mobile technology

Dr Kevin Curran, Reader in Computer Science at the University of Ulster, joined us during Mobile World Congress to offer his well-informed opinion about trends in mobile technology.

We talked about a wide range of topics, including battery life, disposable tablets, wearables, m-health, 4G fragmentation, connected furniture, M2M security, the rise of video and the IEEE.

ExclusiveMobile World Congress 2014: an introduction

James Rosewell and Mark Bridge report from Mobile World Congress 2014 in Barcelona.

In this podcast they talk about all the major mobile manufacturer announcements, including Nokia's new Android-based phones and Sony's newest high-spec devices.

ExclusiveJames Corden at the Global Mobile Awards

One of the highlights of Mobile World Congress is the Global Mobile Awards - and this year the event was hosted by James Corden: actor, comedian, TV presenter and one-time promoter of Windows Phone.

Here's how he introduced the ceremony, with jokes about Facebook, BlackBerry, Steve Jobs and the gestures required to control an iPhone.

RSS
First678911131415Last

Follow thefonecast.com

Archive Calendar

«June 2026»
MonTueWedThuFriSatSun
25262728293031
1234567
891011121314
15161718192021
22232425262728
293012345

Archive