Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

[EasyDNNnews:IfNotExists:Image]
News

EE is moving all customer calls back to the UK and Ireland

[EasyDNNnews:EndIf:Image]
Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating

Mobile network EE says it’s going to move its telephone-based customer service operation back to the UK and Ireland by the end of this year.

600 new roles are being created.

In addition, the network has confirmed its commitment to improving 4G coverage, aiming to reach 95% UK geographical coverage by 2020. Current EE coverage is 60% of the UK landmass.

Marc Allera, EE’s CEO, said “We’re bringing 100% of our EE customer service calls back to the UK and Ireland. We’ve already seen a major boost in customer satisfaction by creating 1,400 new service jobs here since 2014. Now we’re creating 600 additional jobs to handle all EE customer service calls in the UK and Ireland by the end of this year, providing the best possible experience for our customers.”

Image

More than a hundred jobs will be created in Merthyr, North Tyneside, Plymouth and Ireland by the end of June 2016. These customer service staff will handle all EE 'Pay Monthly' customer calls. The locations of the remaining 500 roles, providing service for all other EE customers, will be announced later this year.

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

Whatever happened to all my tech?

ExclusiveWhatever happened to all my tech?

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

ExclusivePredictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Kapture review: the audio-recording wristband

ExclusiveKapture review: the audio-recording wristband

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

RSS
12345678910Last

Recent Podcasts

ExclusivePodcast - 30th March 2011

This week we're talking to Bob Sweetlove of distributor HSC about the company's recent Mobile News Award for 'best airtime distributor'. And, as usual, we look at the latest industry headlines, from the BlackBerry PlayBook to mobile payments.

ExclusivePodcast - 23rd March 2011

It's been a week of acquisition announcements, with T-Mobile USA, Phones 4U and Snaptu all apparently changing hands. The team also talks about Ofcom's 4G auction plans, Android legal action, the Mobile News Awards... and much more.

ExclusivePodcast - 16th March 2011

Iain, James and Mark look at the week's mobile news headlines, from Ofcom cutting termination rates to Opera launching its own application store... and they also hear how an unusual ringtone resulted in a criminal gang being apprehended.

ExclusivePodcast - 9th March 2011

In this week's podcast we discuss the iPad 2, data restrictions, mobile radio, mobile viruses and mobile tickets. In addition, Leslie Ferry of Broadsoft talks about IP communications... and Iain Graham raps. Yes, really.

ExclusivePodcast - 2nd March 2011

There's a focus on mobile payments in this week's podcast, with a look back at Mobile World Congress and a conversation with Mary Carol Harris of Visa Europe. The team also takes its regular review of the week's headlines, including Vodafone's network problems and a hiccup with Microsoft's Windows Phone update.

RSS
First5455565759616263Last

Follow thefonecast.com

Archive Calendar

«June 2026»
MonTueWedThuFriSatSun
25262728293031
1234567
891011121314
15161718192021
22232425262728
293012345

Archive