The European Commission is introducing new rules that define what fixed-line telecom operators, mobile telecom operators and Internet Service Providers should do if their customers’ personal data is lost, stolen or compromised in any way.

These rules, described as ‘technical implementing measures’, are designed to ensure consumers are treated similarly across the EU and to make sure businesses can take a pan-European approach to any problems.

The Advertising Standards Authority has upheld complaints made about ‘pay monthly’ pricing on Vodafone UK’s web site.

Two complainants pointed out that the amount of inclusive minutes shown for a price plan was potentially misleading because every call used a minimum of one minute’s credit even if the call lasted for just a few seconds. This meant customers wouldn’t necessarily benefit from the full allowance of minutes that was being promoted.

The UK Advertising Standards Authority has upheld complaints against a TV advertisement and website offer for the Samsung Galaxy Note II smartphone.

Both promotions encouraged customers to “Trade up now to a Galaxy Note II” with the possible reward of a free Samsung Tab 2 tablet or discounts off Samsung products.

UK telecom regulator Ofcom has published its ninth quarterly report of complaint levels for major fixed-line, mobile phone, broadband and pay TV providers.

This latest report covers January to March 2013.

Carphone Warehouse has completed its planned acquisition of Best Buy’s 50% share of the CPW Europe business, bringing an end to the joint retail venture.

From next month’s AGM, Andrew Harrison is stepping up to become CEO of the Carphone Warehouse Group. Roger Taylor, current Group CEO, will become deputy chairman.