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Everything Everywhere redesigns customer service to focus on operating systems

ExclusiveEverything Everywhere redesigns customer service to focus on operating systems

Everything Everywhere is investing £50 million to transform customer service for its 27 million T-Mobile and Orange UK users. It’s going to redesign its service operations around handset operating systems and the devices that use them. Overall, £50 million will be invested in contact centres, high-street stores and customer-facing staff this year.

The company says this new approach is designed to meet customers’ changing needs, enabling Orange and T-Mobile staff to offer advice about devices, technology and account information without having to transfer customers between departments.

ExclusivePodcast - 30th May 2012

This week's mobile industry news podcast from The Fonecast takes a gloomy look at HP's job losses, the end of the Cisco Cius tablet and the growth in Android malware - before cheering up with encouraging news from Orange, Yahoo! and Sidecar.

You can listen to the programme on our website audio player, via iTunes, by using our RSS feed or by downloading the MP3.

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