ExclusiveIt's getting easier to complain about your mobile phone service News Mark - July 22, 2010 UK communications regulator Ofcom has announced changes to the way fixed-line and mobile phone companies deal with customer complaints. From next year, UK communications providers will need to include information about dispute resolution services on all paper bills. They'll also be obliged to write to consumers whose complaints have not been resolved within eight weeks to tell them about their right to take complaints to a dispute resolution service.
ExclusiveSkype decides not to charge extra for calls over 3G News Mark - July 22, 2010 At the end of May, VoIP service Skype launched a new iPhone application that allowed calling over 3G networks and noted that "Skype-to-Skype calls on 3G will be free for a trial period which will run until the end of 2010". The company has just updated its iPhone app for iOS4 and announced it's decided not to implement an additional charge for calls made over 3G.
ExclusiveIt's time to take mobile marketing seriously News Mark - July 22, 2010 ABI Research says marketers should wake up to the potential of mobile. It's just released a new White Paper, 'Mobile Marketing Strategies – Positive Trend,' which can be downloaded from the ABI Research website. The company notes that marketing messages can reach mobile phone users in a variety of ways, including SMS text messaging, search advertising, ads within applications and video.
ExclusiveOrange France launches 'unlimited' mobile tariff for £134 per month News Mark - July 21, 2010 Orange France has just announced an unlimited mobile phone tariff called Origami Jet. It'll be available from tomorrow and will include:
ExclusiveThis week's podcast edition of The Fonecast is now online News Mark - July 21, 2010 Our weekly free podcast is now online at TheFonecast.com. It's a show packed with big names; Apple, BT, Intel, Microsoft, Motorola, Nokia Siemens Networks, O2, Sony Ericsson, Symbian and Vodafone all make appearances.