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Iain Graham

Iain Graham is the voice of The Fonecast. He’s a veteran of the mobile industry, having held senior positions with One2One (now T-Mobile) and Vodafone since the 1980s. Iain left his role as Vodafone’s Head of Indirect Business in 2005 to become a consultant and professional toastmaster. His sense of humour and no-nonsense attitude makes him the perfect person to host each edition of The Fonecast… and to work with your company.

James Rosewell

James Rosewell is the technical wizard who built The Fonecast web site and created his own easy-to-use podcast software. He started his career at the sharp end of technology, as a key member of a small team in a high-growth software start-up. James then spent 10 years with Vodafone, where he established a technology account management function that brought control to a £25m programme. He led the team of 100 people that replaced Vodafone’s Retail IT platform and grew service provision IT systems in line with Vodafone’s exponential expansion during the late 1990s. James passionately believes in the benefits mobile applications provide and is currently bringing those benefits to web developers through the open source project 51Degrees.

Mark Bridge

Mark Bridge is writer and podcast producer for The Fonecast. The rest of the time he’s a freelance writer who’s focussed on the mobile phone and IT industries. Mark has over 15 years’ experience working with fixed-line and mobile communications, beginning his career as a telephone engineer before finding sanctuary within the warmth of an office. As well as copywriting and consulting, he also turns up occasionally as the ‘gadget expert’ or 'mobile phone expert' on radio and TV. He’s committed to making technology easier to understand – through his writing, in his broadcasting and through his contribution to The Fonecast.

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Tuesday, October 27, 2020

Ofcom bans locked handsets from December 2021

New customer-friendly rules from UK telecoms regulator

Telecoms regulator Ofcom is to ban UK mobile network operators from selling handsets that are 'locked' to their own networks. This will take effect from December 2021.

It's part of a package of new rules to help customers understand their contracts before they sign up and makes it easier for them to move to other networks when their minimum contract term ends.

'Locking' new phones to a particular network is favoured by some companies as it helps them enforce the minimum term of the contract, which is often associated with a subsidised purchase price for the phone. Unlocking usually has a charge associated with it and can be a confusing process for customers.

O2, Sky, Three and Virgin are among the companies that already sell unlocked devices to their customers.

Selina Chadha, Connectivity Director for Ofcom, said "We know that lots of people can be put off from switching because their handset is locked. So we’re banning mobile companies from selling locked phones, which will save people time, money and effort – and help them unlock better deals."

The other new Ofcom rules will ensure customers are given a summary of their contract in writing before they sign up, including the contract length and prices - and customers who need accessible formats because of disabilities will be able to choose communications in a format that meets their needs. They're part of the regulator's implementation of the new European Electronic Communications Code. These rules on better contract information will come into effect from June 2022.
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Categories: Handsets and manufacturers, Networks and operators, NewsNumber of views: 11057

Tags: uk legal ofcom

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