Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

News

GSMA launches a code of conduct for mobile money providers

Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating

The GSMA has launched a Code of Conduct for Mobile Money Providers. It includes common business principles that are designed to enable the development of safe and responsible digital financial services.

Around two-thirds of all mobile money services are operated by the GSMA’s members.

Eleven of the GSMA’s biggest members have already endorsed the code: Airtel, Avea, Axiata, Etisalat, Millicom, MTN, Ooredoo, Orange, Telenor, Vodafone and Zain. Together, these network operators support 82 mobile money deployments in 51 countries.

There are eight key principles in the new GSMA code. Companies that endorse the code are committing to:

  • Safeguard customer funds against risk of loss,
  • Maintain effective mechanisms to combat money laundering and terrorist financing,
  • Equip and monitor staff, agents, and entities providing outsourced services to ensure that they offer safe and reliable services,
  • Ensure reliable service provision with sufficient network and system capacity,
  • Take robust steps to ensure the security of the mobile network and channel,
  • Communicate clear, sufficient and timely information to empower customers to make informed decisions,
  • Develop mechanisms to ensure that complaints are effectively addressed and problems are resolved in a timely manner, and
  • Collect, process, and/or transmit personal data fairly and securely.

Anne Bouverot, Director General of the GSMA, said “By endorsing the Code of Conduct, mobile operators are demonstrating their commitment to offering safe and reliable services, which will strengthen the digital financial ecosystem by fostering consistent implementation of business practices that ensure service quality, enhance customer satisfaction, facilitate commercial partnerships, and build trust with regulators. The GSMA strongly encourages all of its members offering mobile money services to endorse the Code that we’ve introduced today.”

[GSMA Code of Conduct for Mobile Money Providers]

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

ExclusiveNFC... but not as you know it

Mark Bridge writes:

There's more to NFC than mobile payments... and there's more to mobile payments than NFC.

The latest audio accessories from Nokia use 'contactless' NFC technology to speed up Bluetooth connections. Simply touch a compatible Nokia phone against the Play 360° loudspeaker and your music will play through the speaker. There's no need to bother with conventional Bluetooth pairing.

ExclusiveThis week at The Fonecast: 18th June 2011

Mark Bridge writes:

Sometimes it seems that everyone and everything is out to get you. Recently, Nokia's been in that position – but this week it looks as though RIM is taking over as the mobile industry's whipping-boy.

ExclusiveApp discovery gets smarter

Mark Bridge writes:

I've written previously about the changes happening to mobile application stores. Last week I was talking to Todd Levy about the family-friendly application store he's planning to launch. He explained how BloomWorlds would be curated to provide trusted reviews that weren't skewed by the app developers themselves.

ExclusiveBox Breaking in the UK

Mark Bridge writes:

In this week's podcast feature, Iain Graham has been taking a look at 'box breaking' in the UK. Box breaking can take a variety of forms but it generally involves buying a 'pay as you go' mobile phone at a price that's subsidised in part by a mobile network - and selling it at a higher price to someone who won't connect it to the original network. The package of phone and SIM card is effectively 'broken', with the SIM often sold separately.

RSS
First6869707173757677Last

Recent Podcasts

ExclusivePodcast from Mobile World Congress 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

ExclusiveLooking back at February: from security scares to multiple MVNOs

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

ExclusiveA month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

RSS
12345678910Last

Follow thefonecast.com

Archive Calendar

«August 2026»
MonTueWedThuFriSatSun
272829303112
3456789
10111213141516
17181920212223
24252627282930
31123456

Archive