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Friday, October 12, 2012

10% of O2 UK customers hit by call and data problem

O2 has said that 10% of its UK customers - over 2 million people - are having problems today when making calls or using mobile data.

The as-yet unexplained problem is expected to be fixed this afternoon.

Customers suffered around 24 hours of disruption in July when a software fault prevented a large number of people from connecting to the O2 UK network.


UPDATE:

O2 says the problem was caused by the failure of one of its network nodes; a different issue to July’s disruption. A solution was found within three hours and engineers were able to start reconnecting customers from 3.30pm on Friday. Customers affected won’t be offered compensation for this outage.

[O2 news]

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Author: The Fonecast
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