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Friday, July 26, 2013

O2 UK is closing its ’Help at Home’ mobile telecare service

Refunds offered to all customers

Less than five months after the public launch of its Help at Hand mobile care service, O2 UK has decided to close the m-health service down.

O2 Help at Hand was launched online and in shops on 5th March, having previously just been available via the NHS and local authorities. Customers received a mobile phone that offered GPS tracking, could automatically detect if the user fell and also had an ‘emergency’ button to contact a 24-hour support centre. Instead of a conventional keypad there were four ‘memory’ buttons that could be programmed with contact telephone numbers for friends and family.

Although new connections are no longer being accepted, O2 says it’ll keep the support service running for existing customers until the end of the year. The £20 monthly subscription charge is being dropped for this period. The purchase price and unused airtime will be refunded; customers will also receive an additional £100.

One of the FAQ on the O2 Health Help at Hand website currently says “The uptake of mobile telecare (Help at Hand) in the UK marketplace has taken longer and volumes have been lower than anticipated. For these reasons, the decision has been taken to withdraw these two products from the UK marketplace.”

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Author: The Fonecast
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3 comments on article "O2 UK is closing its 'Help at Home' mobile telecare service"

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Tom

8/12/2013 12:21 PM

We at HealthComms are developing solutions focused on the care of individuals in their home. Understanding that this may be a cause of concern for many people we would like to extend and offer of MyHomeReach free of charge for 1 year to those affected.

Please contact us directly to avail of this offer. see our website at http://www.healthcomms.com

Rgds

Tom Byrne CEO


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David de Mena, CEO

10/15/2013 6:47 PM

Primum Health (www.primumhealth.com) has developed a Home Care Telemonitoring System for chronicle patient that permits a better level of healthcare, a control anywhere. The system collect he medical and sent, via the mobile network, to the platform where the doctors can make alerts and have and history based on the data obtained.


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Eric

12/28/2014 1:28 PM

Just found a great system for fraction of price those above. System offers much more features and is user friendly.

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