Customers with a Vodafone UK contract are being told that charges for services outside their monthly allowance of minutes, text messages and data are increasing. However, the basic monthly charge is unchanged and roaming rates in the EU are falling.
Any customers whose monthly bills will increase by more than 10% are being given the option to leave without penalty.
Standard UK calls outside the regular ‘bundle’ of calls are rising in price from 40p per minute to 45p from 28th June, with text messages up from 15p to 18p.
Calls in European Union countries for customers who don’t have a special ‘roaming’ deal will fall from 24.5p per minute to 18.7p per minute from 1st July 2014. Received calls will drop from 7.1p/min to 4.9p and data charges are also being cut.
In an online message announcing the tariff changes, the company also restated its recent price promise: “Although we’ll be increasing the prices you pay outside your monthly allowance, we promise we won’t put up the monthly charge you pay for your plan when you stay within your allowance. This is our commitment to you for as long as your agreement lasts.”