News Articles

European roaming revenue is expected to fall by 28% in 2017

New EU roaming regulations are expected to cause a drop in mobile roaming revenue for operators in 2017, according to a forecast from Juniper Research.

Annual roaming revenue is predicted to fall by 28% in Europe and by 7% globally: a significant portion of an estimated $52 billion total in the year after next.

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EE is refunding £1 million to data roaming customers after VAT confusion

It’s reported that EE is refunding around £1 million to customers who were charged VAT in error. People who travelled outside Europe and used their phones to go online were apparently charged VAT, although this should only apply to usage inside the EU.

Only 0.5% of EE’s customers were affected by the problem, which happened because the company’s billing system hadn’t been set up correctly.

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GSMA warns that UK national roaming could adversely affect service, impede law enforcement and delay the roll-out of 4G services

The GSMA has published a response to the UK government’s suggestion that ‘national roaming’ could be mandated to reduce areas of poor mobile phone coverage.

A consultation period was launched on 5th November and ended yesterday.

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European airlines can now allow mobile phones to remain switched on throughout flights

Last November, the European Aviation Safety Agency announced plans to permit the use of mobile phones and other personal electronic devices in ‘Flight Mode’ during taxiing, take-off and landing as well as throughout commercial flights.

It’s now introduced new rules that allow these electronic devices - including tablets, smartphones, eBook readers and mp3 players - to be used in their regular ‘connected’ mode when on an aircraft.

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Talking about smartwatches, smartphones, roaming charges and customer complaints

Podcast - 2nd July 2014

In this week's podcast we talk about two of the big announcements from Google I/O: a new version of Android and the retail launch of smartwatches powered by 'Android Wear'.

We also talk about Android-based smartphones from Nokia and Blackphone, network complaints in the UK, a reduction in European roaming charges and mobile ticketing.

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