Ofcom’s latest quarterly report into the customer service provided by landline, broadband, mobile phone and pay TV companies shows a significant change in the mobile sector.
Overall, thousands of consumers who’d contacted their provider between July and September 2012 were asked to rate the customer service they’d received. 67% of mobile phone users were satisfied with their network’s customer service, compared with 62% of fixed broadband users, 64% of landline customers and 69% of pay TV subscribers.