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Thursday, December 1, 2011

A quarter of businesses expect mobiles to replace desk phones within 2 years

IP communications business BroadSoft has published a survey entitled ‘Mobile Enterprise of the Future’. 400 senior staff responsible for mobile and unified communications IT purchases at US and UK-based businesses were contacted about their company’s communications usage and its plans.

25% of these enterprise IT decision makers believe that desk phones will be replaced by mobile phones within two years - and 44% of enterprises already have at least one-quarter of their workforce operating solely using a mobile phone. In addition, 82% of enterprises have employees using mobile apps for communications and collaboration.

When it comes to handsets and operating systems, 30% of enterprises currently support tablets, 51% support BlackBerry devices, 40% support iPhones and 31% support Android phones.

Leslie Ferry, vice president of marketing at BroadSoft, said “Enterprise end-users are demanding their IT department support a consumer-grade communications experience that includes access to advanced communications services and applications across their preferred mobile communication device. More telling, the survey revealed mobile network operators have a compelling, but closing window of opportunity to be the preferred provider of choice when it comes to delivering unified communications services that keep mobile employees connected via video, instant messaging, web conferencing and presence management, indicating MNOs need to act now, before competitors erode their customer base.”

[Survey results (pdf)]

We’ve spoken to Leslie Ferry from Broadsoft on a couple of occasions in the last few months. You can listen to our November 2010 interview on our website audio player if you click here and our Mobile World Congress 2011 conversation here. Alternatively, find all our podcasts via iTunes.
Author: The Fonecast
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