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Thursday, April 17, 2014

Nokia suspends Lumia 2520 tablet sales and advises customers not to use mains charger

Nokia has advised UK customers with a Nokia Lumia 2520 tablet NOT to use the AC-300 mains charger or optional travel charger any more. It says it’s possible for the plastic cover of the plug to become loose, which could expose live wires inside.

The product advisory notice applies to the European and UK variant of the AC-300 charger, which was supplied with the Lumia 2520 tablet in Austria, Denmark, Finland, Germany, Russia, Switzerland and the UK. The Lumia 2520 travel charger accessory was sold in those countries and also in the USA.

No other chargers or products are affected. Around 30,000 chargers are thought to be affected by this warning.

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Jo Harlow, Executive Vice President for Smart Devices at Nokia, said “While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”

Sales of the Lumia 2520 tablet and the travel charger accessories in affected countries have been delayed until the problem is resolved.

However, the company hasn’t yet put a replacement plan in operation and is currently asking customers to contact it or keep checking the product advisory web page.

Nokia’s Lumia 2520 went on sale in December last year. It’s a 10.1-inch tablet running Windows RT 8.1

[Nokia Product Advisory]

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Author: The Fonecast
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Categories: Handsets and manufacturers, NewsNumber of views: 4147

Tags: nokia tablet safety windows

1 comments on article "Nokia suspends Lumia 2520 tablet sales and advises customers not to use mains charger"

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Lyn Fish

3/12/2015 4:19 PM

We have a Nokia Lumia 2520 and the plastic coating has come in a couple of places off the charger and the wire is exposed. It is not charging so do you know where can we purchase another Mains Adaper Plug AC-300 for this tablet

I look forward to hearing back from you

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