News Articles

Wednesday, June 26, 2013

T-Mobile tops the Ofcom 'pay monthly’ complaint list

UK telecom regulator Ofcom has published its ninth quarterly report of complaint levels for major fixed-line, mobile phone, broadband and pay TV providers. This latest report covers January to March 2013.

Overall complaint numbers were down, thanks to a fall in ‘pay monthly’ mobile complaints.

For the third quarter running, one of EE’s brands was the most complained about ‘pay monthly’ mobile network. T-Mobile topped the Q1 2013 list with 0.19 complaints per 1,000 customers, mainly resulting from billing issues and complaint handling. Meanwhile O2 retained its position as the network that generated the fewest complaints: 0.05 per 1,000 customers.

Once again, ‘pay as you go’ complaint figures were too small to be statistically valid.

Claudio Pollack, Director of Ofcom’s Consumer Group, said “It’s important that providers continue to work to improve their performance. We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs. Consumer complaints also help us to identify where to target any necessary enforcement action and ensure that providers comply with our rules.”

Mobile telephone 'pay monthly' complaints per 1,000 customers, October 2010 – March 2013

Mobile telephone 'pay monthly' complaints per 1,000 customers, October 2010 – March 2013

Author: The Fonecast
Rate this article:
No rating

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment


Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«May 2024»


Terms Of Use | Privacy Statement