Mark Bridge writes:
The two-year mobile phone contract has almost become a standard, despite EU efforts to make it a worst-case scenario. I went into the Brighton branch of Carphone Warehouse today and was told I couldn't upgrade to a 12-month contract. Last year I could; now they would only offer me a 24-month deal.
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Amir Lehr of Cellebrite writes:
Mobile phone faults pose a daily problem for mobile phone retailers. According to mobile diagnostics expert Cellebrite, 60 per cent of cases are software-related issues with the smartphone, and can be resolved within minutes.
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Iain Graham writes:
Vodafone’s admission last week that ‘some customers’ may have been experiencing issues with mobile services came three weeks late for me. I’ve been having my own ongoing battle with the network since the beginning of the month.
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Mark Bridge writes:
Sometimes I worry that I’m turning into a grumpy old man. That I’ll follow the path of Rick Wakeman and become better known for my views on body piercing than for playing ‘The Six Wives of Henry VIII’ on eleven keyboards simultaneously.
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Mark Bridge writes:
This week, new Ofcom rules came into force. They’re designed to avoid unexpected price rises during the minimum term of a mobile phone contract. Yes, just because you signed a fixed-term contract doesn’t mean the charges can’t increase. Networks said they needed this option in case of inflation or regulatory changes. Customers felt trapped.
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