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Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
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Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
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Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
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UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
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Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
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Opinion Articles

Tuesday, December 6, 2011

Mobile optimised websites v native applications for mobile devices

James Rosewell writes:

51Degrees.mobi's figures show 10 per cent of web traffic in the UK originates from mobile devices. In India this figure rises to over 90 per cent. With global mobile internet usage expected to grow from 14 million at the end of 2010 to 788 million by the end of 2015, every business needs a strategy for mobile connectivity.

Businesses often consider creating apps for their customers in the hope of driving and capturing customers. These apps often contain a fraction of their products and usually lack the functionality to purchase. The mobile app isn’t adequately fulfilling consumers' needs, and while the business is shouting about how innovative their mobile app is, the rest of their company are secretly disappointed by poor consumer reviews, little return on investment and pricey, on-going maintenance charges.

A desktop application written for Windows 7 can be tested on a HP computer and can be assumed to work equally as well on a Dell, Lenovo, Sony, Samsung or any other vendor’s hardware. The same assumption does not apply to mobile applications. Major differences are experienced across versions or vendor implementations of the same operating system. Testing costs associated with native applications are considerable.

Businesses need to understand the different ways of optimising interaction and ways of communicating with their consumers before investing large sums of money.

There are five major mobile operating systems in use today. Apple's iOS, Android from Google, RIM's Blackberry, Microsoft Windows Phone and Nokia's Symbian. Waiting in the wings are Meego (Intel), WebOS (currently HP) and Bada (Samsung). Each operating system has its own development platform requiring unique source code resulting in very little re-use beyond text, graphics, video and other content. Supporting the five major operating systems will require five unique applications.

Native applications can access the resources of the mobile phone directly, assuming the user has provided permission for them to do so. For example, they can interact with the contact list, send and receive text messages, initiate phone calls or access local storage. They offer a rich user experience.

Unless a business case can be narrowed to support a single operating system, however, native applications will be expensive to build, test, deploy and maintain over the software life-cycle. Even if the operating system can be narrowed it’s likely to change extensively over the next two years. As an example Windows Mobile 6.5 applications will not run on Windows Phone 7.

Device fragmentation within some operating systems, notably Android and to a lesser extent Blackberry and Symbian, present challenges for developers. Design considerations such as screen size and input method all need to be catered for with either separate applications, or ones that automatically adapt to their environment.

Almost every mobile device sold in the past five years comes with a mobile web browser enabling web access. Most businesses will already have a website with an address included in all material from business cards to TV adverts plus supporting activities such as SEO or social media support. A mobile optimised web site built using basic user interface features, sharing the same address and other benefits represents a compelling choice.

Risk aware technology leaders should consider web based mobile solutions building on existing technology architecture and skill sets for consumer focused business cases. Internal business cases could be built for one operating system, but the organisation will be tied to the mobile vendor for the lifetime of the application. Overall, web-based applications are a more cost-efficient adaption for utilising mobile web-based interaction.

James Rosewell is a regular presenter on TheFonecast.com and is also managing director of 51Degrees.mobi. This article was first published on Figaro Digital.
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Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

Podcast - 15th January 2016

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Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

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Podcast from Mobile World Congress 2015

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Looking back at February: from security scares to multiple MVNOs

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We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

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Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

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A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

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