Latest Podcast



Featured Articles

Ofcom helps protect customers against unexpected roaming charges

Ofcom helps protect customers against unexpected roaming charges

UK service providers must notify customers when they connect to a different network

New rules from UK telecoms regulator Ofcom will protect customers when they use their mobile phone on a foreign network. In addition, customers will be alerted if they are inadvertently roaming, perhaps because they're near an international border.
Author: The Fonecast
0 Comments
Article rating: No rating

Global smartphone market is set for recovery, says new forecast

A new forecast from research specialists Canalys shows the smartphone market is set to recover next year. Worldwide shipments declined by 12% last year but that decline is expected to slow to 5% this year.
Author: The Fonecast
0 Comments
Article rating: No rating
Vodafone and Three plan to merge their UK businesses

Vodafone and Three plan to merge their UK businesses

New Hutchison/Vodafone network would be biggest UK operator

Vodafone Group plc and CK Hutchison Group Telecom Holdings Limited have agreed to combine their UK telecommunication businesses, respectively Vodafone UK and Three UK. The merger will create a large new network operator to compete with Virgin Media O2 and EE.
Author: The Fonecast
0 Comments
Article rating: No rating

UK mobile payment service Paym to close in March 2023

UK mobile payment service Paym will close on 7th March 2023. The service, which allowed users to make and receive payments using their mobile phone numbers, was launched in 2014.
Author: The Fonecast
0 Comments
Article rating: No rating
Qualcomm legal action moves forward in the UK

Qualcomm legal action moves forward in the UK

Which? seeks payout for Samsung and Apple smartphone owners

Consumer protection organisation Which? has been given permission by the UK's Competition Appeal Tribunal to represent Apple and Samsung smartphone buyers in a legal case against chip manufacturer Qualcomm.
Author: The Fonecast
0 Comments
Article rating: No rating
RSS

Opinion Articles

Friday, July 26, 2013

Top Ofcom tips when taking your smartphone or tablet abroad

Mark Bridge writes:

With the school term over and August just a few days away, UK telecom regulator Ofcom has published a new guide to help travellers avoid ‘bill shock’ after using their mobile phones, tablets and laptops abroad.

It’s reminding consumers that calls, text messages and data charges are likely to cost more when you’re ’mobile roaming’ outside your home country… and can be even more expensive outside Europe.

Claudio Pollack, Consumer Group Director at Ofcom, said “No one wants to return from a relaxing holiday to be faced with an unexpectedly high data bill. Ofcom’s guide offers essential advice for consumers so they don’t get burnt by bill shock this summer.”

Ofcom has now started to warn customers about the risks involved when customers choose special roaming tariffs. Although these can offer benefits of convenience or cost, they also involve opting out of the EU law that limits call, SMS and data prices. It’s a topic we’ve mentioned several times in our podcasts.

Ofcom’s tips for 2013 include:

Download before you leave home
Downloading and streaming can be prohibitively expensive when abroad, so stock up on movies and music before you go away.
Talk to your provider – If you are planning to go online while abroad, speak to your provider before you leave. They may have specific packages for using your device abroad designed to offer discounted rates, including data roaming bundles.

Talk to your network
They may have a choice of special deals for travellers. Alternatively, you may also want to pick up a SIM card from another network that offers special rates around the world.

Turn off data roaming
Restricting your phone to calls and text messages can save you from worrying about automatic updates affecting your data bill.

Use WiFi
Using local WiFi hotspots lets you stay online without using a 2G, 3G or 4G mobile connection.

Buy a local SIM card
This can save money because you’ll pay local prices, not international charges. However, some phones may be ‘locked’ to a particular network - and some countries may have rules that make it difficult for foreigners to buy a SIM. You’ll also have a different number when you’re abroad.

Know your charges and be careful about opting out
Mobile network operators are legally obliged to limit your monthly data costs to €50+VAT (around £52 incl. VAT) when you’re abroad anywhere in the world - and to restrict call, text and data costs when you’re in Europe - but these rules don’t apply if you choose a special ‘roaming’ package.

Check your children
Turn off mobile data if you give your smartphone or tablet to a child - and warn them of the risks if they have their own mobile device. Encourage them to let you know if they receive any warning messages about costs.

Tell your network if your phone is lost or stolen
Report any loss or theft of your phone - or its SIM card - to your network as soon as you realise it’s missing. You’re likely to be held liable for any charges until the loss or theft is reported. Setting up a PIN code on the SIM card and the phone increases your security and reduces some of the risk if either handset or SIM is stolen.

[Ofcom guide to using your smartphone or tablet abroad (pdf); Ofcom video guides for avoiding bill shock]

As well as being part of the team at The Fonecast, Mark Bridge is a freelance writer who specialises in technology. He also turned up on Channel 4 television earlier this year offering money-saving tips for mobile phone users.
Print
Author: The Fonecast
0 Comments
Rate this article:
No rating

Categories: Networks and operators, OpinionNumber of views: 14456

Tags: uk europe roaming ofcom data tariff

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Recent Podcasts

Reviewing our 2015 mobile industry predictions... and looking forward to 2016

Podcast - 15th January 2016

Iain Graham, James Rosewell and Mark Bridge return to review their mobile industry predictions from last year. Which mergers, partnerships and developments did they forecast correctly... and which didn’t work out as planned?

Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.

Author: The Fonecast
0 Comments
Article rating: No rating

Podcast from Mobile World Congress 2015

Podcast - 6th March 2015

Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro.

They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.

Author: The Fonecast
0 Comments
Article rating: No rating

Looking back at February: from security scares to multiple MVNOs

Podcast - 27th February 2015

We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers.

We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.

Author: The Fonecast
0 Comments
Article rating: No rating

Interview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers

Podcast - 24th February 2015

In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland.

They discuss the state of mobile retailing in the UK, the future of wearable devices and - as you might expect - smartphones for seniors.

Author: The Fonecast
0 Comments
Article rating: No rating

A month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits

Podcast - 30th January 2015

We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs?

We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.

Author: The Fonecast
0 Comments
Article rating: No rating
RSS
1345678910Last

Follow thefonecast.com

Twitter @TheFonecast RSS podcast feed
Find us on Facebook Subscribe free via iTunes

Archive Calendar

«November 2024»
MonTueWedThuFriSatSun
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

Archive

Terms Of Use | Privacy Statement