ExclusiveThe positive cult of giffgaff Opinion Mark - October 17, 2010 Mark Bridge writes: Wouldn't it be great if mobile customers loved their networks so much that they'd fight for them? Ofcom would be inundated with complaints from O2 users about its decision not to allow GSM frequencies to be used for 3G services. Vodafone customers would demand that Nokia pre-loaded the N8 with a Vodafone 360 application. Orange users would be sending petitions to radio stations, asking them to implement HD Voice on phone-ins. And giffgaff users would take to online forums to defend the service they receive. Oh, hang on. That last one's already happening.
ExclusiveNectar only really cares about iPhone owners Opinion Mark - October 8, 2010 Mark Bridge writes: Never mind customer loyalty, if you don't have an Apple iPhone you're a second-class consumer. That's the message I seem to have received from Nectar, the multi-retailer loyalty card company.
ExclusiveBlackBerry's PlayBook and Sony Ericsson's LiveView: spot the similarities Opinion Mark - September 28, 2010 Mark Bridge writes: RIM and Sony Ericsson each reveal a new product within 24 hours. One has a 7-inch screen and a big announcement at the company's developer conference. The other, with a 1.3-inch micro-display, has a lower-key launch. Yet it's the similarities that have attracted my attention.
ExclusiveFixed-line telecoms providers have a lot to learn about customer service Opinion Mark - September 27, 2010 Iain Graham writes: Woe is me! I recently did a foolish thing, I tried (and unfortunately succeeded in) changing my home broadband supplier! Let me begin at the beginning...
ExclusiveLet's stop being so girly about mobile phones Opinion Mark - September 24, 2010 Mark Bridge writes: I remember the 1980s. In fact, I rather enjoyed them. Hang on a sec, hear me out. There really was some good stuff there – not least the renaissance of "sisters doin' it for themselves". Oh, and the launch of the UK's first cellular mobile phone network.
ExclusiveReviewing our 2015 mobile industry predictions... and looking forward to 2016 Podcasts Mark - January 15, 2016 Iain Graham, James Rosewell and Mark Bridge return to review their mobile industry predictions from last year. Which mergers, partnerships and developments did they forecast correctly... and which didn’t work out as planned? Later in the programme, the team anticipates some of the topics that will be hitting the headlines during 2016.
ExclusivePodcast from Mobile World Congress 2015 Podcasts Mark - March 6, 2015 Mark Bridge learns about the mobile technology trends at Mobile World Congress 2015 by chatting to James Rosewell of 51Degrees, Dr Kevin Curran from the IEEE and Chris Millington of Doro. They talk about wearable devices, wireless charging, mobile operating systems and much more... including some of their favourite products from the exhibition.
ExclusiveLooking back at February: from security scares to multiple MVNOs Podcasts Mark - February 27, 2015 We're taking a look back at the biggest mobile industry news stories from February 2015, including allegations that the UK's security service tried to breach SIM card security by hacking into one of the world's biggest SIM producers. We also talk about the planned BT and EE merger, the creation of two new UK virtual networks, some acquisitions in the mobile payment arena and a new Ubuntu smartphone.
ExclusiveInterview with Chris Millington of Doro about mobile retailing, wearables and technology for older consumers Podcasts Mark - February 24, 2015 In today's programme Mark Bridge talks to Chris Millington, who's Managing Director for Doro UK and Ireland. They discuss the state of mobile retailing in the UK, the future of wearable devices and - as you might expect - smartphones for seniors.
ExclusiveA month of mobile: O2 counts on 3, Microsoft counts to 10 and Apple counts its profits Podcasts Mark - January 30, 2015 We're back with a month of mobile industry news, including takeover talks and takeover rumours. O2 and Three are said to be discussing a merger... but is there any truth in the suggestions that BlackBerry could be up for grabs? We also discuss Apple's record-breaking quarterly figures, the highlights of CES and the launch of Microsoft Windows 10, as well as saying farewell to the current version of Google Glass.