Categories
Close
Menu
Menu
Close
Search
Search

Featured Articles

News

Ofcom reveals the UK mobile networks with the most complaints

Mark

Share:

Print

Rate article:

No rating
Rate this article:
No rating

UK communications regulator Ofcom has published information about the volume of complaints it received between October and December 2013.

It’s the organisation’s twelfth quarterly report and reveals that the number of complaints had fallen quarter-on-quarter across landline telephone, broadband, ‘pay monthly’ mobile and pay TV services.

During the final quarter of 2013, Ofcom received the most complaints about ‘pay monthly’ mobile phone services from Orange customers (0.12 complaints per thousand customers). Many of these were driven by billing and complaints handling issues.

EE stablemate T-Mobile was in second place with 0.11 complaints per 1,000 customers. Virgin Mobile was in third place.

In the previous quarter, T-Mobile had generated the highest volume of ‘pay monthly’ mobile complaints, followed by Orange and Virgin Mobile.

At the other end of the scale, O2 remained as the network provider generating the fewest complaints (0.029 per 1,000 customers). Next was Three, with complaints (0.033 per 1,000 customers) at their lowest level since Ofcom began publishing complaint data.

‘Pay as you go’ complaints weren’t revealed due to their relatively low levels (less than 30 per month about any mobile network provider).

Image

[Ofcom Telecoms and Pay TV Complaints Q4 2013]

Comments

Collapse Expand Comments (0)
You don't have permission to post comments.

Opinion Articles

Whatever happened to all my tech?

ExclusiveWhatever happened to all my tech?

Mark Bridge writes:

I've been taking a look back at the devices I've written about during the past few years. Some are still faithful companions, others... well, let's just say my faith was misplaced.

ExclusivePredictions for 2016: Network Function Virtualisation, 4G throttling and video calling

Mark Windle, head of marketing at OpenCloud, predicts that this year’s reduction in the number of traditional telecoms operators in some countries will provide an opportunity for other operators to innovate and capture market share in 2016.

He says next year will be a year of rapid change for telecoms… whether it’s MVNO disruption, competitive tariff pricing or simply defence from the ‘dark art’ of hacking.

Kapture review: the audio-recording wristband

ExclusiveKapture review: the audio-recording wristband

Mark Bridge writes:

The most memorable moments in life often go unrecorded. You don't have your camera in your hands. Your finger is still hovering over the 'pause' button on your audio recorder. Or you were simply too busy experiencing whatever was happening. It's all about the one that got away.

That's where Kapture can help.

RSS
12345678910Last

Recent Podcasts

ExclusiveOperating Systems: a new set of Davids emerge to challenge the incumbent Goliaths

This panel discussion about new mobile operating systems was recorded at Mobile Monday London on 15th July 2013.

It's chaired by Geoff Blaber of CCS Insight with contributions from the GSMA's Alex Sinclair, David Wood of Delta Wisdom (and formerly of Symbian), Andreas Constantinou from Vision Mobile, Victor Palau of Canonical and Christian Heilmann from Mozilla Corporation.

ExclusiveA security scare, a new mobile payment service, some quarterly results and loads of money

We start this week's podcast by talking about an Android security risk - before moving on to new 4G services from EE, a drop in Nook tablet prices and a couple of quarterly results that disappointed the stock market.

In addition we discuss insurance complaints, Bluetooth Smart technology, a new multi-million investment in Shazam and some research about the future of apps.

ExclusiveWill mobile data kill SMS, does all-IP mean less security - and what's the future for mobile networks?

Robin Kent, operations director at Adax Europe, talks to Mark Bridge about some of the challenges facing mobile network operators as data usage increases.

They discuss how networks can differentiate their services, how can they monetise the app phenomenon, whether mobile data will kill voice and SMS... and the privacy concerns that arise around all-IP communication.

ExclusiveNew mobile products from Sony, Firefox and Sainsbury's

In our podcast this week we're discussing the new SmartWatch from Sony, talking about Firefox OS smartphones and contemplating Vodafone's partnership with Sainsbury's.

We're also looking at complaint figures, roaming charges, pay as you go pricing, joint ventures, BlackBerry's recent results and the future of Windows Phone.

RSS
First1516171820222324Last

Follow thefonecast.com

Archive Calendar

«July 2026»
MonTueWedThuFriSatSun
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789

Archive